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Exploryn
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How can we help?

We're a small team and we read every message. Find answers below or email us directly.

Frequently Asked Questions

How do I get started with Exploryn?

Create a free account at exploryn.us/signup. Once confirmed, you'll be guided through a short onboarding to set your explorer style. Then open the 3D globe and start discovering hidden gems near you.

What is Drive Mode?

Drive Mode surfaces hidden gems as you travel — it uses your location while the app is open to show nearby discoveries along your route. No background tracking. Open the app, tap Drive Mode, and explore.

Why is the map asking for my location?

Location is used to show nearby places, power Drive Mode, and generate AI adventures from where you are. Location access is always optional — the map works without it, but nearby features require it.

How do I cancel my subscription?

Go to your account settings and tap "Manage Subscription". You can cancel anytime — you'll keep full access until the end of your billing period. For help, email us at legal@exploryn.us.

Can I get a refund?

We offer a full refund if requested within 7 days of purchase or annual renewal. Email legal@exploryn.us with your account email and we'll take care of it. See our Terms of Service for full details.

Why did I not receive a confirmation email?

Check your spam/junk folder for an email from Exploryn. If it's not there, try signing in — sometimes the confirmation arrives within a few minutes. Still nothing? Email support@exploryn.us and we'll sort it out.

How do I delete my account?

Go to Account → Settings → Delete Account. All your data is permanently deleted within 30 days. You can also email privacy@exploryn.us to request deletion.

Is Exploryn available on iOS?

Yes — Exploryn is available on the App Store. The iOS app includes Drive Mode, offline-ready maps, and the full adventure discovery experience.

Is my data sold to third parties?

No. We do not sell your personal data. We use a small set of trusted services (Supabase, Stripe, OpenAI, Vercel) to operate the app. See our Privacy Policy for the full list.

Who built Exploryn?

Exploryn is a small, independent team passionate about helping people discover the world around them. We're based in Idaho and read every support email.

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Still need help?

We typically respond within one business day.

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